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All professionals experience some degree of "rejection" in working with their customers. Many of them fail or produce minimal results at best because of what I call "attitude errors". Because they mis-read and mis-handle the "rejection", they loose sales and ultimately loose their jobs. On the other hand, the practitioner who recognizes rejection and handles it for what it is, gets desired outcomes almost effortlessly.
In much the same way human services professionals fail or succeed to the extent we are able to recognize and effectively address our clients' "resistance" when we encounter it.
Program Goals and Learning Outcomes
Clients' persistent behavior that is self deafeating offers challenges many are ill-equipped to handle. How these challenges are handled in many cases exercebate the problem not solve it.
Participants will learn to understand clients' resistance, why it makes sense and what to make of it. They will also learn to actually want and "invite" resistance! They will gain an appreciation for resistance and learn to use it to achieve desired outcomes.
Mark Lowis, LMSW, MCSW, MINT, EBP Implementation Specialist
Mr. Mark Lowis is best described as a person who is focused on staff development and training for the purpose of improving the moment of contact between a practitioner and the individual receiving services. His trainings are known for depth of knowledge and effectiveness in providing clear influence on the participating practitioners' skills.
His experience includes case management, treatment, supervision, staff development, and management of adult and juvenile justice programs including a very specialized program for Parolee-Sex Offender Alcoholics and Addicts.
Mr. Lowis began his career as a Law Enforcement and Corrections Specialist in the United States Air Force. During his 10 years of service Mr. Lowis performed as a Law Enforcement Supervisor and later as a Master Instructor in the Air Force Police Academy. Following the Air Force he completed a Bachelors Degree in Psychology at the University of Michigan, and the Masters of Clinical Social Work at Michigan State University. He is a Licensed Master Social Worker (LMSW) and a member of the International Motivational Interviewing Network of Trainers (MINT), and carries advanced credentials in other evidence based practices.
In 33 years of practice Mr. Lowis has worked in various public and private human services programs and held positions ranging from clinical therapist, case-manager, director of operations for a national managed care company, director of utilization management, and contract negotiator. Currently Mr. Lowis holds a position with the Michigan Department of Community Health where he is responsible for the implementation and sustainability of evidence-based practices and best practice across the public health system.
Mr. Lowis is also an adjunct professor at the Oakland University School of Medicine, the University of Michigan-School of Social Work, and the Wayne State University-School of Medicine-Department of Psychiatry-Research Division.
As a Joyfields Institute Associate Faculty Mr. Lowis leads the staff development and training activities, systems and process design improvements and leadership enhancement practice.